Oh crap. You’ve goofed. A mistake has been made and you’re mighty embarrassed by it. What do you do?
What you want to do is hide under the covers and try and pretend it never happened…and hope no one will notice.
Sigh. But we all know that’s not the best way to handle making a mistake (after all, ‘hope is not a strategy’).
Here’s your 3 step process to how to admit that you’ve made a mistake, and how to make it right.Read More
Telling fibs or half-truths gets you into a bunch of totally avoidable trouble. Not to mention the blow to your credibility when you’re caught. But what about keeping your mouth shut and not telling a client the truth about their sub-par copy or grainy, blah profile picture? Not sharing that insight means that you’re not doing your job – so it’s time to spill the beans, and give that straight talk…with a smile.Read More