A Simple Strategy To Improve Client Satisfaction
’ve said it before, and I’ll say it again: talking is overrated. The best way to get ahead in business is to keep your yap shut and really listen to your customers, clients, partners and suppliers.
And you’re doing that. (I’m a proud mama over here.)
But it’s not working.
Here’s the catch. You can ask great questions and listen til the cows come home – but if you’re not really hearing what people are saying, you’re stuck. They’re saying that the price is too high? What you need to hear is that they aren’t sure if you’ll deliver enough value. Hearing what someone is telling you means getting underneath the surface and figuring out why they’re saying it. One part sleuthing, one part channeling ‘The Mentalist’.
Your #Mindsetreset Homework:
Replay your last few consult calls or client sessions in your head. Were you listening? What were you hearing? Figure it out…then take action.